At floormats.pk, we strive to ensure your satisfaction with every purchase. However, we understand that there may be instances where you may need to return or exchange a product. Please read our return policy carefully to understand the guidelines and procedures for returning items.

1. Eligibility for Returns:

   • You may be eligible for a return if you received a defective or damaged product, or if you received the wrong item.
   • Returns are accepted within 7 days from the date of delivery.
   • Custom-made or personalized mats are not eligible for return, unless they are defective or damaged.

2. Return Process:

   • To initiate a return, please contact our customer service team within 7 days of receiving your order. You can reach us via phone at +92 306 4544994 or email at info@floormats.pk.
   • Provide your order number, a detailed description of the issue, and any supporting evidence (such as photos) of the defect or damage.
   • Our customer service team will review your request and provide further instructions on how to proceed with the return.

3. Return Conditions:

   • The product must be unused, in its original packaging, and in the same condition as when you received it.
   • All tags, labels, and accessories must be intact and included with the return.
   • We recommend using a trackable shipping method to return the item to ensure its safe arrival.

4. Refund or Exchange:

   • Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your return.
   • If approved, you may choose to receive a refund or exchange for the same or a similar product of equal value.
   • Refunds will be issued to the original payment method used for the purchase.
   • Please note that shipping fees are non-refundable, and return shipping costs are the responsibility of the customer, unless the return is due to our error.

5. Damaged or Defective Items:

   • If you receive a damaged or defective item, please notify us immediately. We may request additional information or evidence to process your claim.
   • In such cases, we will provide a prepaid shipping label for the return and arrange for a replacement or refund, depending on your preference.

6. Non-Returnable Items:

   • Certain items are non-returnable, including custom-made or personalized mats, unless they are defective or damaged.
   • Clearance or sale items are also non-returnable.

Please note that this Return Policy is subject to change without prior notice. We encourage you to review this policy whenever you make a purchase from floormats.pk.