At floormats.pk, we strive to ensure your satisfaction with every purchase. However, we understand that there may be instances where you need to return or exchange a product. Please read our return policy carefully to understand the guidelines and procedures.

Eligibility for Returns

• You are eligible for a return if you received a defective or damaged product, or the wrong item.
• Returns are accepted within 7 days from the date of delivery.
• Custom-made or cut-to-size mats are not eligible for return unless they are defective or damaged.

Return Process

• Contact our customer service team within 7 days of receiving your order — phone/WhatsApp +92 306 4544994 or email sales@floormats.pk.
• Provide your order number, a description of the issue, and photos of the defect or damage.
• Our team will review your request and guide you through the next steps.

Return Conditions

• The product must be unused, in its original packaging, and in the same condition as received.
• All tags, labels, and accessories must be included.
• We recommend a trackable courier service for the return shipment.

Refund or Exchange

• After receiving and inspecting the returned item, we will notify you of the approval or rejection of your return.
• If approved, you may choose a refund or an exchange for the same or a similar product of equal value.
• Refunds are issued to the original payment method.
• Shipping fees are non-refundable, and return shipping costs are the customer's responsibility unless the return is due to our error.

Damaged or Defective Items

• If you receive a damaged or defective item, notify us immediately. We may request photos to process your claim.
• In such cases we will arrange the return and provide a replacement or refund, whichever you prefer.

Non-Returnable Items

• Custom-made or cut-to-size mats, unless defective or damaged.
• Clearance or sale items.

This Return Policy is subject to change without prior notice. We encourage you to review it whenever you make a purchase from floormats.pk.