At floormats.pk, operated by Haseen Group, Lahore, we respect your privacy and protect the personal information you share with us. This policy explains what we collect, how we use it, and your rights.

Information We Collect

When you place an order or contact us, we collect your name, phone number, email address, delivery address, and order details. Payment information is processed securely by our payment partners; we do not store card details.

How We Use Your Information

• To process and deliver your orders through our courier partners.
• To contact you about your order, delivery, or customer-service queries.
• To improve our products, website, and service.
• To send offers or updates only if you have opted in — you can unsubscribe at any time.

Sharing of Information

We share your details only with the service providers needed to complete your order — courier companies for delivery and payment processors for transactions. We never sell your personal information to anyone.

Security

Our store runs on Shopify's secure, encrypted (SSL) platform. Access to customer data is limited to authorised staff only.

Cookies

Our website uses cookies to keep your cart working, remember preferences, and understand how visitors use the site. You can disable cookies in your browser, though some features may not work properly.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us.

Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page.

Contact Us

For any privacy-related questions, email sales@floormats.pk or call +92 306 4544994.